FAQS

Frequently Asked Questions

Product Care & Materials

How do I care for my jewellery?
Each piece is crafted with care, and with a little love, it will stay beautiful for years to come. We recommend storing your jewellery in a cool, dry place and avoiding contact with water, perfume, and lotions. After wearing, gently wipe your piece with a soft cloth to maintain its shine.

Is your jewellery safe for sensitive skin?
Yes. All of our jewellery is made using nickel-free, hypoallergenic materials that are gentle on sensitive skin.

Can I wear my jewellery in the shower, pool, or while sleeping?
To keep your jewellery looking its best, we recommend removing it before showering, swimming, or sleeping.

What materials do you use?
Our collections are thoughtfully made using high-quality, nickel-free metals and ethically sourced materials. Specific material details can be found on each product page.

Orders, Shipping & Returns

How long will my order take to arrive?
Orders are usually processed within 2–3 business days. Delivery times may vary depending on your location and the shipping option selected at checkout.

Can I return or exchange my jewellery?
Yes. We accept returns and exchanges on unworn items in their original packaging within 30 days of delivery.

How do I start a return or exchange?
Please email us at honeyandwildflowerco@gmail.com with your order number and reason for return. We’ll guide you through the process.

Do you offer refunds or store credit?
Once we receive and inspect your returned item, you may choose between a refund or store credit, in line with our return policy (available [here]).

About Honey & Wildflower Co.

Where are you based?
Honey & Wildflower Co. is based in South Africa, with each piece crafted with care and intention.

Is your packaging sustainable?
Yes. We use eco-friendly and recyclable packaging wherever possible as part of our commitment to moving towards a more sustainable future.

Do you have a physical store or pop-up events?
We are primarily an online brand, which allows us to stay accessible and flexible. From time to time, we do attend local markets and pop-up events. Follow us on Instagram @honeyandwildflowerco for updates.

Digital Offerings & Studio Experiences

Do you offer digital products or experiences?
Yes. Alongside jewellery, we offer digital resources such as guided journals, e-books, audio reflections, and gentle studio experiences designed to support intentional living.

Are digital products refundable?
Due to the nature of digital products, all digital purchases are non-refundable. If you experience any issues accessing your purchase, please contact us and we’ll be happy to help.

Still Have Questions?

If you can’t find what you’re looking for, please reach out to us at honeyandwildflowerco@gmail.com. We’re always happy to help 🤍